Returns & Exchanges

At Hestan Culinary, we stand behind the quality of our premium cookware. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 45 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

• 2.
  Print Your Label

  Once your request is authorized, download and print the prepaid shipping label provided via email and secure it to your original shipping box.

• 3.
  Package and Ship

  Place the unused cookware in its original Hestan packaging and drop off the parcel at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned items, your refund will be processed to your original payment method within 7 to 10 business days.